Ecommerce growth formula
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Ecommerce 8 Step Customer Journey Orchestration To Optimize Customer Life Time Value
To get superior results, you need exceptional strategy and execution. That's where we thrive. Retaining your customers is a long journey, and you need to work step by step. We have formulated an Ecommerce 8 Step Customer Journey Orchestration To Optimise Customer Life Time Value.
Audit the past performance of the brand's marketing strategies and competitive market research. Analyze the customer journey mapping.
Based on analysis of audit, build a brand customer retention action plan. Define Key Performance Indicators to drive results and growth in the long run.
Capture Data using forms, pop ups, etc. to build customer data lists. Importing purchase data from ecommerce platforms like Shopify, BigCommerce. Cleaning of the data for further segmentation.
Segmenting data based on customer's behavior on the website and their purchase history. Segmentation is done using the RFM framework for the best results and outcomes.
Connect to your audience at a global level using automated communication sources. Such as email automation. SMS automation, push notifications.
Focusing on repeat purchase rate is essential for retaining your customers. Supercharge your ecommerce business by introducing loyalty points and referral programs.
Personalization is one of the most powerful customer retention marketing strategies. Connecting to your audience one on one shows respect and care for the customers.
Analysis, AB Testing, Experimentation, and Optimization. Improvise, Improvise and Improvise for driving Next Level Growth.
Customer retention is the only metric to predict the success of your business in the long run.
Every single day you are losing your customers to bad retention strategy. Contact to fix your customer retention plan.