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WE LOVE ECOMMERCE

THE EMAIL TEAM THAT GETS YOU GUARANTEED RESULTS

Ecommerce founder, we're here trying to make your life better by increasing profits & customer lifetime value and keeping acquisition costs low.
Updated: March 2, 2024

Hi, I’m Rahi. If we’re getting formal, I’m the founder of RetainUp.

Your arrival is long overdue.

And now that you’re here, let’s not beat around the bush.

You’re on this website, reading these carefully curated words because you’re hungry to grow your business.

Not to hear my life story. So, I’ll keep it short.

In the summer of 2011, I started my own ecommerce business – IndiaRush.

Over the next decade or so, our team of 100+ strong and I grew IndiaRush to annual $10Mn+ revenue ecommerce fashion brand.

So, when I say that I get the challenges of growing an ecommerce business – I mean it.

Over the years, one of the main challenges we faced was figuring out customer retention & repeat purchases.

Eventually, the company winded down due to the lack of customer retention and high acquisition costs.

Thus began the journey of building a solution for this.

Enter: RetainUp
I started RetainUp from my bedroom in 2020.

With a singular aim to help ecommerce founders increase revenue & customer lifetime value without spending an extra dollar on ads.

Fast forward to today, and we’ve got 50+ clients around the planet and over $34.6 Million in reported client revenue.

And my mission is to help ecommerce brands generate 30% – 60% revenue from email every single month.

But that’s enough about me.

I want to know about you.

And…

Our Mission - Customer Retention

Most companies can tell you exactly how they acquired each customer – but struggle to explain why any customer left.

Our entire mission at RetainUp is to help ecommerce brands unlock their real potential.

And how do we do that?

Let me break it down for you. It’s one word…

RETENTION

Who says you have to keep pouring money down the bottomless pit of
Facebook and Google ads to grow your ecommerce business?

We help you leverage the gold mine you’re already sitting on.

The challenge isn’t making sales. The challenge is getting repeat customers.

So, what’s holding you back?

You’re already here – you know you’re ready to take the next step.

WHY WORK WITH RETAINUP?

Well, firstly… we’ve sent more than 131 Million emails in the last 2 years. That’s 131,464,416 on-brand emails.

But more importantly, we have generated over $34M in revenue for our clients. $34,251,432 to be exact – and generating more every day…

And we’ve delivered 3200% average ROI for our 50+ ecommerce clients across 9+ niches.

Our strategies are proven… battle-hardened in almost every niche that exists.

And for a limited time, we’re lifting the veil on our deepest secrets… you’ll get to see the ins-and-outs of our most profitable strategies.

Just click the button below to get your hands on some simple, easy-to-execute tips that will make your email marketing endeavors considerably more profitable!
BRAND EXPERIENCE
RetainUp Clients

WHAT YOU GET WHEN YOU WORK WITH RETAINUP

Our Customer Life Time Value Optimizer gives you a competitive edge by maximizing the value of each customer. With the RetainUP CLVO Framework, we offer a comprehensive Retention Accelerator and AOV Maximizer to boost your customer lifetime value by an average of 50%.
Customer Retention Accelerator to maximize your customer loyalty. Our targeted communication automations, campaigns, and pop-ups, along with subscription, loyalty, and referral programs, increase your repeat purchase rate and boost customer retention.

Check out our retention guide

AOV Maximizer that make your customers to spend more with each purchase. Our personalized onsite messaging and email recommendations will increase your average order value by up to 40% on average.

Check out our AOV framework guide

Marketing Automations that leaves no touchpoint or customer segment behind. With our expertly designed Email Automation Flows, customized triggers, time-delays, and rules, you can rest easy knowing you're generating revenue around the clock. Our proven automations have consistently driven 15-20% of overall store revenue.

Check out our marketing automation guide

Email Campaigns that stand out in the crowded inboxes. From ideation to setup, we provide end-to-end services for your email campaigns, including storyboarding and designs.

Check out our campaign designs

SMS Marketing to turbocharge your reach and rev up your revenue. We help you setup SMS right way with compliance, getting consent, setup automations and running campaigns. We help deliver 5-7% of store revenue from SMS marketing.

Check out our SMS marketing guide

Expertly Optimized Popups to Maximize your conversions and list building. Our popups are designed to collect valuable zero-party data and drive conversions without annoying your users, delivering a 10%+ subscribe rate.

Check out our popup designs

`On-Brand` Responsive Email Designs with GIFs, Timers, Interactive elements that not only look amazing but delivers 4-5% click rates.

Check out our responsive designs

Conversion-focused Copy that captures your brand's unique voice, including attention-grabbing headlines, persuasive body copy, and compelling CTAs and subject lines. Make your brand's voice heard loud and clear.
Effective discounting, cross-selling, up-selling, and bundling strategies used in email copy and on-site personalization to drive conversions and boost AOV.

Check out our guide to increase average order value

Optimizing Loyalty program, subscription program, referral program, and user generated content strategies in automations and campaigns.
Ongoing Optimization With AB Testing To Test Offers, Content, Subject Lines & Time Delays to improve click-through and open rates.
Hyper-Targeted Segmentation along Engagement, Purchase Behavior, Category & Demographics - Using R.F.M. to increase loyal customers and re-engage inactive audiences.

Check out our advanced segmentation guide

Monthly Reporting, including Heatmap Analysis, Cohort Analysis, and Deliverability Report to optimize and form AB testing hypothesis.
Team Of Experts With Operational Excellence, comprising retention experts, email strategists, designers, copywriters, and account managers who implement the latest strategies. We pride ourselves on our extensive research, project management skills and quick turnaround time. Sit back and relax as we handle everything for you.

Meet the Team

Rahi

Founder
Retention expert with 14+ years of experience in ecommerce growth.

Harneet

Creative Director
Design & Project Lead with 11+ years of experience creating marketing visuals.

Monika

Senior Designer
Email graphic designer with 5+ years of experience designing on-brand creatives.

WHAT OUR SUCCESSFUL CLIENTS HAVE TO SAY

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Sam Y.

Founder, BigFoot Bushcraft

If you’re looking for the highest-quality results, and a quick turn-around time, RetainUp is perfect for you.

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Matt Damon

CEO, Le Peach

RetainUp is the best. Their holistic approach to email has enabled up to optimize our email marketing efforts and increase customer engagement.

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Holly F.

Owner, Grace N Grit

Helped us substantially lower our acquisition costs and improve repeat purchases with their expertise in email automation.

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Sam Y.

Founder, BigFoot Bushcraft

If you’re looking for the highest-quality results, and a quick turn-around time, RetainUp is perfect for you.

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Matt Damon

CEO, Le Peach

RetainUp is the best. Their holistic approach to email has enabled up to optimize our email marketing efforts and increase customer engagement.

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Juan Palacio

CEO, BloomsyBox

Compared to other email marketing agencies we have worked in past, they have strong analysis and testing mindset. Running tests continuously have helped us significantly than one time initial setup

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Holly F.

Owner, Grace N Grit

Helped us substantially lower our acquisition costs and improve repeat purchases with their expertise in email automation.

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Keiauna White

Owner, BeYoutiful Boutique

We were able to grow our email list and customer engagement with their high-quality emails, thanks to RetainUp

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Priyanka

CEO, Perfect Locks

Love the work by RetainUp, very professional & systematic. Very in-depth strategy & high-quality on-brand email campaigns.

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Juan Palacio

CEO, BloomsyBox

Compared to other email marketing agencies we have worked in past, they have strong analysis and testing mindset. Running tests continuously have helped us significantly than one time initial setup

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Keiauna White

Owner, BeYoutiful Boutique

We were able to grow our email list and customer engagement with their high-quality emails, thanks to RetainUp

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Priyanka

CEO, Perfect Locks

Love the work by RetainUp, very professional & systematic. Very in-depth strategy & high-quality on-brand email campaigns.

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Himal K.

Owner, Sybaritic Boutique

RetainUp team helped us grow our revenue month-on-month with their expertise in customer retention and email marketing.

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Ed

CEO, CleverAngle

Just fantastic with their in-depth knowledge & expertise. Highly recommended if you want to improve your email marketing.

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Mehdi R.

Founder, Maceoo

RetainUp helped us optimize our email marketing efforts and increase customer engagement with bespoke strategy & creative emails..

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Ed

CEO, CleverAngle

Just fantastic with their in-depth knowledge & expertise. Highly recommended if you want to improve your email marketing

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Mehdi R.

Founder, Maceoo

RetainUp helped us optimize our email marketing efforts and increase customer engagement with bespoke strategy & creative emails.

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Rishi B.

COO, Setu Nutrition

Highly recommended for their expertise and high-quality work. RetainUp has enabled us to grow our email marketing with incredible results.

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Himal K.

Owner, Sybaritic Boutique

RetainUp team helped us grow our revenue month-on-month with their expertise in customer retention and email marketing.

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Arna M.

Founder, Arna Miller

Definitely an expert at what they do. RetainUp came up with precise, optimized solutions for me and delivered the results that I was looking for.

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Hitesh Dhingra

CEO, The Man Company

Their thoughtful approach toward customer retention is truly commendable. They delivered incredible email campaigns and automations

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Arna M.

Founder, Arna Miller

Definitely an expert at what they do. RetainUp came up with precise, optimized solutions for me and delivered the results that I was looking for.

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Hitesh Dhingra

CEO, The Man Company

Their thoughtful approach toward customer retention is truly commendable. They delivered incredible email campaigns and automations

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Rishi B.

COO, Setu Nutrition

Highly recommended for their expertise and high-quality work. RetainUp has enabled us to grow our email marketing with incredible results.

RetainUp Logo

FAQ​

Typically we take 4-6 weeks to get 6 core automations live on the website. For speedy execution, we require approval or feedback within 2 working days upon receipt of copy and design assets.

Absolutely. Every business is different, and plans are customizable based on the requirement of the brand. Reach out to us at rahi@retainup.co to get a custom quote for your need.

Once signed, we start with the monthly project plan as per the deliverables. In the meantime, we share one onboarding sheet, which requires all brand assets, guidelines, and access to be shared before we start working. Once we get access, we prepare the strategy documents (calendar or automation blueprint) for approval. On the onboarding call, we go over the strategy to start the execution.

All our plans include copy, design, and ESP tool setup. On each email a dedicated team of copywriter, designer, certified tool expert, and email strategist works for you. Completely end-to-end email marketing service.

On every project, we connect over ClickUp (Project Management Access), Slack (Fast Communication), and Google Drive (For Project Assets). A dedicated project manager works with you for any communication or feedback. We are responsive over email and slack.

We get approval for all creatives that go live. We use comments and annotations in ClickUp or Drive to get feedback. We encourage detailed feedback during the initial stage to align. We allow 2 iterations per creative, so we would require stacking up the feedback before it goes to revision.

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