Subscription Retention Blog

Articles, case studies and video breakdowns from Rahi Jain and the RetainUP team, on subscription retention, lifecycle and ecommerce operations.

Subscription breakdowns on YouTube

Every week I pull apart how a big subscription brand runs its program, and what a $1-10M brand can copy.

Brand teardowns

Subscription playbooks

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2 BFCM Mistakes Every Subscription Brand Makes

A door left open in a dark room with warm light, for subscription winback

Subscription Winback: Why It Comes Last for Most Brands

A glowing exit sign on a dark wall, for subscription cancellation fees

Subscription Cancellation Fees: Why Forced Orders Backfire

Product Performance Analysis: 4 Steps to Higher Profit

Product Performance Analysis: 4 Steps to Higher Profit

Ecommerce Unit Economics: How to Calculate and Improve It

Ecommerce Unit Economics: How to Calculate and Improve It

5 Shopify Retention Reports You Can Pull for Free

5 Shopify Retention Reports You Can Pull for Free

Scale a CPG Brand Without Paid Ads: The 9-Step System

Scale a CPG Brand Without Paid Ads: The 9-Step System

5 Repeat Purchase Mistakes Killing Your Retention

5 Repeat Purchase Mistakes Killing Your Retention

7 Klaviyo Subscription Automations to Cut Churn

7 Klaviyo Subscription Automations to Cut Churn

5 Winback Mistakes That Kill Repeat Customers

5 Winback Mistakes That Kill Repeat Customers

Rahi Jain asking what a good subscription retention rate is, order 3 benchmarks

What’s a Good Subscription Retention Rate?

A dense crowd of thousands of people standing at an outdoor event

Subscription Churn at Scale: Why Growth Won’t Fix It

A hand holding a blank card over a card payment terminal on an orange table

Active vs Passive Churn: You’re Fixing the Wrong Number

A warehouse store aisle stacked high with bulk bags of rice and grain

Retention Without Discounts: Why Costco, Chewy and Red Bull Never Discount

7 subscription numbers that lie: active subscribers, save rate, retention and churn, cohort average, returning customer rate, repurchase rate and predicted LTV, each struck through

7 Subscription Numbers That Lie: What to Track Instead

Predictably Irrational for subscription brands: keep a decoy, cut the choices, pre-select subscription, price it per day and say 3 months supply

Predictably Irrational, for Subscription Brands

A gift box wrapped in brown kraft paper and tied with a pink satin ribbon

Order 2 Retention: How a Free Gift Lifted Conversion 85%

A yellow road sign with a black arrow pointing right

Cancel Flow Routing: Match the Save Offer to the Reason