Subscription Retention Blog

Articles, case studies and video breakdowns from Rahi Jain and the RetainUP team, on subscription retention, lifecycle and ecommerce operations.

Subscription breakdowns on YouTube

Every week I pull apart how a big subscription brand runs its program, and what a $1-10M brand can copy.

Brand teardowns

Subscription playbooks

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RetainUP newsletter cover: Order 2 Retention: How a Free Gift Lifted Conversion 85%

Order 2 Retention: How a Free Gift Lifted Conversion 85%

RetainUP newsletter cover: Cancel Flow Routing: Match the Save Offer to the Reason

Cancel Flow Routing: Match the Save Offer to the Reason

RetainUP newsletter cover: Subscription Churn Audit: 10 Yes-or-No Questions

Subscription Churn Audit: 10 Yes-or-No Questions

Engineer the habit, five rules from Atomic Habits, with Grüns, AG1, Graza and Mars Men

How to Engineer a Habit Around Your Product: Atomic Habits for Subscription Brands

Subscription Offer Framework: 5 Decisions in the Right Order

Subscription Offer Framework: 5 Decisions in the Right Order

Subscription Gifting Strategy: Why Gifts Beat Discounts

Subscription Gifting Strategy: Why Gifts Beat Discounts

12 Things I Believe About Subscription Growth

12 Things I Believe About Subscription Growth

CAC Payback Period: How to Calculate It and 10 Ways to Shorten It

CAC Payback Period: How to Calculate It and 10 Ways to Shorten It

When Subscribers Cancel: What 30,275 Cancellations Show

When Subscribers Cancel: What 30,275 Cancellations Show

Cancel Flow Case Study: How One Brand Saves 1 in 3

Cancel Flow Case Study: How One Brand Saves 1 in 3

Payback, Not Lifetime: Why a $100 Subscription Can Lose Money

Payback, Not Lifetime: Why a $100 Subscription Can Lose Money

Subscription Take Rate: The Six Places It Leaks

Subscription Take Rate: The Six Places It Leaks

The Subscription Flexibility Ladder: Skip Before Cancel

The Subscription Flexibility Ladder: Skip Before Cancel

Habit Stacking: Tell Subscribers When to Use Your Product

Habit Stacking: Tell Subscribers When to Use Your Product

LTV Math: How Churn Sets Your Maximum CAC

LTV Math: How Churn Sets Your Maximum CAC