SunMed is a fast-scaling CBD subscription brand with 300+ stores. The subscription program needed retention to compound as the subscriber base grew past 2,000.
We rebuilt the subscriber journey as a connected habit-formation system.
90-Day RPR
cancel save rate
subscriber growth
Boka is a fast-scaling oral healthcare subscription brand.
Month 3 subscription retention sat below 50%.
We rebuilt the lifecycle as a connected habit-formation system. Same brand, same products, better retention.
90-Day RPR
higher 6-month LTV
higher AOV
“We’re losing 22% of subscribers every month.
We pay to acquire them.
They cancel before we break even.
We’re going broke.”
CEO of a subscription CPG brand who hired us to work on retention.
From the outside, everything looks right.
Klaviyo running. Recharge billing. Paid ads are working.
Churn was brutal.
They lost 50-60% of subscribers by month 3.
A $5M brand losing $400K a quarter to invisible churn.
They had tried everything.
Email agency. Loyalty app. Better creative. Stacked discounts.
Then we started calling their customers.
It turned out the customers weren’t consuming the supplements.
Most fell off the wagon. Without consumption, no results.
Without results, no reason to subscribe.
We had to create the habit.
I read Atomic Habits by James Clear. The key takeaway:
“Habits Are Built Through Cues, Cravings, Responses, and Rewards”
So we built a system around it.
Cues through onboarding emails.
Cravings through anticipation messaging.
Responses through the cancel flow.
Rewards through surprise and delight.
This became Subscription LTV Maximizer™.
30+ touchpoints across email, SMS, and the subscription platform.
The full subscriber journey. One connected system.
We’ve since shipped this for Boka. SunMed. FreshCap. 30+ others.
Monthly churn dropped from 22% to 9% in 30 days.
The brand hit its first $1M subscription month soon after.
That’s when we saw the pattern.
Every $1-10M subscription brand was running into the same wall.
Email agencies showing them Klaviyo dashboards while their cohorts bled out.
Subscription platforms have been running default settings since launch.
Three different teams. Nobody owns the subscriber journey.
If your brand is on that wall, you’re not alone.
You’ve built the brand. You’ve nailed the product.
The subscription metrics tell you something is leaking. You can’t name it.
You’ve tried email agencies. You’ve tried platform tweaks.
None of it moved the cohort curve.
That’s the gap Subscription LTV Maximizer™ closes.
Three phases: Activate, Retain, Scale.
Each one a 10-day sprint. Live in your stack by day 30.
Most agencies treat subscription as a billing setting.
We treat it as a habit-formation system.
CMO, SunMed (CBD Supplements)
Our biggest focus was consistency, and I love that RetainUP built on that. Their work is so much better than what we did, I mean, I can’t even compare.
CEO, BloomsyBox (Flower & Gifting)
Unlike other email agencies we have worked with, they have a deep understanding of the subscription journey.
Founder, MyCoSoul (Mushroom Coffee)
I had them do our subscription lifecycle. In a month, they generated higher subscription revenue than our past performance.
CEO, The Man Company (Skincare)
They take subscriber retention seriously. The repeat purchase journeys are exactly what we needed.
CEO, Le Peach (Health & Fitness)
40% of store revenue comes from RetainUP’s automations. Best investment we’ve made.
Founder, If It Barks (Pet Accessories)
They understood our customers and built the right lifecycle automations. $40-60K extra every month.
The same audit we run on every paying client, free.
